Vegetarians, beware! I'm vegetarian for religious reasons. I went to Firehouse Subs for the first time and asked the clerk if they had a vegetarian sandwich. He recommended their veggie sub, which has, among other items, sauteed mushrooms. I went back to work and took a few bites of the sandwich and it tasted kind of meaty. I looked around on Firehouse's website for ingredient info and discovered under the allergen section that their mushrooms contain fish. Because I had melted cheese on the sandwich which stuck to the mushrooms and other toppings, I had to throw away the entire sandwich. I emailed Firehouse Subs and received an email back from Ashley Routte, executive assistant of guest services. She explained that the mushrooms are in Worcestershire sauce, which contains "traces" of anchovies. Her suggestion and resolution? Don't order mushrooms next time. No apology. No offer to make things right for me having to throw away an almost $6 sandwich. I was taken aback by Ashley's dismissive response and lack of apology. I asked her if she would feel comfortable telling a Jewish person, "It's OK, that sandwich only has a little bit of pork in it" and again asked that the company communicate to their staff that the mushrooms are NOT vegetarian or to at least list it on the menu. I sent that reply on July 11 and still haven't received a response back. I found Firehouse Subs' non-disclosure that their veggie sandwich is not vegetarian to be troubling. The fact that the staff also is not aware of this demonstrates poor management. Most of all, their customer service needs serious help. This was my first visit to Firehouse Subs and it will be my last.
(1)
Jason B.
Kings Hawaiian pork and slaw is amazing. You can taste the smoked pork rather than the mushy crap you make in a crock pot. Little expensive but awesome food so it's worth it.
(5)
Andrew L.
Is it just me, or every time I'm at the grocery store, are there about a dozen firemen buying shit loads of food for some infinitely ongoing grill-out / chili cook-off / pancake breakfast or some other celebration of food that these guys partake in between emergencies. My conclusion... Firemen know how to eat ....and cook! Well, as it turns out, Firehouse Subs was founded by a fireman. So, I felt like this place had a decent chance to be great... and it is!!! Firehouse serves up delicious subs made with quality ingredients piled on fresh, toasty baguettes. They also have a state of the art touch screen soda dispenser that gives you literally hundreds of drink possibilities. And the best part ...Over 50 Different Hot Sauces!!!!!... Over 50!!!! (All numbered from 1 to 10 indicating different heat levels) I recommend the one called Pain. It was a 10, of course. They also have chili, which I will try next time. While Firehouse is a chain, they add a little local flavor by decorating with historic photos of local firemen, trucks, etc. Oh yeah... I almost forgot. The table tops are patterned with dalmatian print. Don't ever go to Subway again! (bleck!!!!) Firehouse is where you wanna be! There is one on Fields Ertel, as well.
(5)
Sean C.
Very good tasting sandwiches and I love their selection of hot sauce! Meats, veggies & bread all tasted great. Only "bad" thing is they are a little pricey and also are limited on healthy options
(4)
Brandon L.
The subs here are very good and they are priced reasonably. This place will set you back about as much as Subway but the food is much better, and you will actually get some something on your sandwich other than bread. It isn't healthy, it doesn't matter how you define healthy, but the really good stuff never is. Recommended for anyone who wants a sandwich.
(4)
Zeek B.
I dont do reviews of QSR's, but I feel like this is a special occasion... I didnt realize that 3 ounces of ham should have more sugar than a 12oz Pepsi. I had an Italian sub and it was offensively sweet.
Takes Reservations : No Delivery : Yes Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : No Drive-Thru : No Caters : Yes
Rachel R.
Vegetarians, beware! I'm vegetarian for religious reasons. I went to Firehouse Subs for the first time and asked the clerk if they had a vegetarian sandwich. He recommended their veggie sub, which has, among other items, sauteed mushrooms. I went back to work and took a few bites of the sandwich and it tasted kind of meaty. I looked around on Firehouse's website for ingredient info and discovered under the allergen section that their mushrooms contain fish. Because I had melted cheese on the sandwich which stuck to the mushrooms and other toppings, I had to throw away the entire sandwich. I emailed Firehouse Subs and received an email back from Ashley Routte, executive assistant of guest services. She explained that the mushrooms are in Worcestershire sauce, which contains "traces" of anchovies. Her suggestion and resolution? Don't order mushrooms next time. No apology. No offer to make things right for me having to throw away an almost $6 sandwich. I was taken aback by Ashley's dismissive response and lack of apology. I asked her if she would feel comfortable telling a Jewish person, "It's OK, that sandwich only has a little bit of pork in it" and again asked that the company communicate to their staff that the mushrooms are NOT vegetarian or to at least list it on the menu. I sent that reply on July 11 and still haven't received a response back. I found Firehouse Subs' non-disclosure that their veggie sandwich is not vegetarian to be troubling. The fact that the staff also is not aware of this demonstrates poor management. Most of all, their customer service needs serious help. This was my first visit to Firehouse Subs and it will be my last.
(1)Jason B.
Kings Hawaiian pork and slaw is amazing. You can taste the smoked pork rather than the mushy crap you make in a crock pot. Little expensive but awesome food so it's worth it.
(5)Andrew L.
Is it just me, or every time I'm at the grocery store, are there about a dozen firemen buying shit loads of food for some infinitely ongoing grill-out / chili cook-off / pancake breakfast or some other celebration of food that these guys partake in between emergencies. My conclusion... Firemen know how to eat ....and cook! Well, as it turns out, Firehouse Subs was founded by a fireman. So, I felt like this place had a decent chance to be great... and it is!!! Firehouse serves up delicious subs made with quality ingredients piled on fresh, toasty baguettes. They also have a state of the art touch screen soda dispenser that gives you literally hundreds of drink possibilities. And the best part ...Over 50 Different Hot Sauces!!!!!... Over 50!!!! (All numbered from 1 to 10 indicating different heat levels) I recommend the one called Pain. It was a 10, of course. They also have chili, which I will try next time. While Firehouse is a chain, they add a little local flavor by decorating with historic photos of local firemen, trucks, etc. Oh yeah... I almost forgot. The table tops are patterned with dalmatian print. Don't ever go to Subway again! (bleck!!!!) Firehouse is where you wanna be! There is one on Fields Ertel, as well.
(5)Sean C.
Very good tasting sandwiches and I love their selection of hot sauce! Meats, veggies & bread all tasted great. Only "bad" thing is they are a little pricey and also are limited on healthy options
(4)Brandon L.
The subs here are very good and they are priced reasonably. This place will set you back about as much as Subway but the food is much better, and you will actually get some something on your sandwich other than bread. It isn't healthy, it doesn't matter how you define healthy, but the really good stuff never is. Recommended for anyone who wants a sandwich.
(4)Zeek B.
I dont do reviews of QSR's, but I feel like this is a special occasion... I didnt realize that 3 ounces of ham should have more sugar than a 12oz Pepsi. I had an Italian sub and it was offensively sweet.
(1)